Hi, I am Ariel Chen
International Sales Manager
International Sales Manager
Over 10 years of experience in international business development, with expertise across hand tools, bicycles, LED lighting, IC software, and medical devices. Skilled in client acquisition, global account management, contract review, and product development project execution. Also experienced in digital marketing, including social media, video editing, and online promotion. Known for delivering customer satisfaction through professional and adaptable communication.
My Skills and Expertise
Client & Contract Management
Maintained strong relationships with overseas distributors and handled contract review and compliance.
Procurement & Supply Coordination
Managed supplier inquiries, quotations, price negotiations, shipment scheduling, and inventory planning.
OEM/ODM Project Management
Led discussions on client requirements, cost estimation, mold development timelines, and ensured successful new product launches.
Marketing & Digital Content
Conducted brand analysis, created marketing materials, managed social media, ran Google Ads, and updated company website.
Language Skills
Mandarin & English: Proficient in listening, speaking, reading, and writing (TOEIC: 785) Taiwanese: Fluent in listening and speaking
Software & Design Tools
Experienced with Dinshin ERP, Microsoft Office, Adobe PDF, and skilled in Canva for marketing visuals.
Work Experience
- Developed partnerships with distributors in Egypt, Mexico, Venezuela, and Iran, securing exclusive distribution rights in Iran with a yearly sales target.
- Provided after-sales support and technical training to overseas clients.
- Led social media marketing on Instagram and LinkedIn; managed Google Ads campaigns.
- Organized three international webinars and participated in key trade shows: FIME 2022, MEDICA 2022, Arab Health 2023.
- Consistently acquired 1–2 paid sample orders monthly through new client development.
- Maintained and updated corporate website structure and content.
- Designed internal processes for quotation tracking and project code management.
- Managed client development via inquiry responses, platform outreach, and trade shows.
- Negotiated pricing adjustments in response to cost fluctuations.
- Oversaw yearly product launches and weekly client meetings to manage inventory and delivery schedules.
- Facilitated international engineering visits for pre-launch discussions.
- Implemented safety stock strategies and optimized inventory turnover by liquidating aging stock.
- Managed over 200 consigned inventory items and coordinated quality control responses, securing USD $100K in revenue.
- Handled mass-market clients in the US and UK (Toys“R”Us, Argos, Halfords, Costco).
- Led ODM/OEM development, including spec confirmation, supplier quotes, and timeline management.
- Managed procurement, export/import logistics, and shipping documentation.
- Addressed customer complaints and oversaw accounts receivable.
- Stationed in Ningbo, China for two months to gain manufacturing insight.
- Coordinated international trade show participation and supported patent litigation cases.
- Served major clients in South America including Stanley Black & Decker, Truper, and ACE.
- Managed orders, tracked delivery schedules, and coordinated shipments.
- Participated in biweekly remote meetings with overseas clients.
- Conducted cost analysis to ensure profitability and resolved customer complaints. Monitored overdue payments and followed up on receivables.
- Monitored overdue payments and followed up on receivables.
Trade Shows & Events
This is a list of some of the recent projects I worked on
2023 U.A.E Arab Health
Participated in Arab Health 2023, the largest healthcare exhibition in the Middle East. Showcased medical devices and equipment, engaged with healthcare professionals from across the region, and established valuable business connections in the UAE market.
2022 Germany Dusseldorf MEDICA
Attended MEDICA 2022 in Dusseldorf, Germany, the world's largest medical trade fair. Presented innovative medical solutions, conducted product demonstrations, and built relationships with European healthcare distributors and professionals.
2022 USA MIAMI FIME SHOW
Participated in FIME 2022 in Miami, Florida, a premier medical trade show for the Americas. Showcased cutting-edge medical technologies, engaged with healthcare providers, and expanded market presence in the North American region.
2017 Hong Kong Toy Fair
Attended the Hong Kong Toys & Games Fair 2017, Asia's largest toy trade show. Presented innovative toy products, met with international buyers and distributors, and explored opportunities in the global toy market.